Reference

setia633 Privacy Policy For Indonesia

setia633 Privacy Policy explains how we collect, use and protect the details you provide when opening an account, signing in or checking wallet status.

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setia633 setia633 Privacy Policy For Indonesia
CONTACT OUR TEAM

Privacy Help Near Your Account

A clear contact path helps you control your personal data without guessing which team to reach. When a Privacy Policy question concerns phone verification, a sign-in device or a DANA, OVO, GoPay or QRIS record, send the account identifier and a short description through our account support route. We use the details you provide to locate the relevant record, avoid exposing private data in a public message and explain the next step. Please do not send a password, wallet PIN or full payment credentials.

Team online

Account data request

Ask us to confirm which account details we hold, explain their purpose or correct a mistake. Include your verified phone number or account reference so we can check identity before discussing records.

Wallet record question

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry, share the transaction reference and date rather than a password or PIN. We can then trace the privacy-relevant record safely.

Access and deletion path

If you want a copy, correction or eligible deletion of your data, contact our support route while signed in where possible. We may ask for phone verification before completing the request.

DATA HANDLING DETAILS

Six Privacy Checks We Keep Visible

We keep the practical parts of our Privacy Policy close to the account flow so you can make a request without leaving the relevant context.

Account creation

When you open an account, we use the details you submit to create your profile and support phone verification before account access. We do not need your wallet PIN to answer a normal account-data request.

Payment references

A DANA, OVO, GoPay or QRIS reference can be used to match a cashier event with your support request. Bank transfer and virtual account references serve the same tracing purpose when you ask about a record.

Device signals

Browser type, operating system, session time and related device signals may be recorded to identify unusual sign-in activity. This helps us check an account request whether you use a mobile browser or desktop.

Cookies and settings

Cookies can remember sign-in state, language choices and security settings where permitted. You can adjust cookie controls in your browser, although changing them may affect account access or the way a policy request is submitted.

Retention period

We retain account, support and payment-related records only for the period connected to their purpose, account safety or a legal requirement. Ask us which category applies when you request access, correction or deletion.

Request verification

Before releasing or changing personal data, we may compare your signed-in session, phone verification and account reference. This step protects your records from a request made by someone else using only a public name.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the questions you may have before opening an account or asking us to change an existing record. We describe the account, device and wallet details that matter in practice, including how a request is checked. If your situation is not covered, use the support path with a verified account reference and we will direct the request to the appropriate data-handling process.

It covers details you submit for account creation and phone verification, along with sign-in events, device signals, cookies, support messages and payment references. It explains why we use each category, how retention works and how you can request access, correction or eligible deletion.

Phone verification helps us confirm that an account request comes from the account holder and supports safer sign-in checks. We may use the verified number to locate your profile, but you should never send a phone code, password or wallet PIN in a support message.

Yes. The policy covers references connected with DANA, OVO, GoPay and QRIS activity, as well as bank transfer and virtual account records. We use those references to match a payment question, check status and resolve an account request without requesting unnecessary wallet credentials.

Contact our account support route while signed in where possible, state whether you want access or correction, and include your account reference. We may complete phone verification before sharing or changing data so a third party cannot obtain or alter your records.

Retention depends on the record type and its purpose, such as account access, payment tracing, support history or session safety. We may also keep a record when needed for security or where local law requires it. Ask support for the category and applicable handling.

You can submit a deletion request through the support path, and we will assess it against the account purpose, security needs and local requirements. Where local law permits, eligible records can be removed after identity checks; some records may need to remain for a defined reason.

Cookies can support session continuity, security checks and saved settings on a mobile browser or desktop. You can change browser controls, but disabling necessary cookies may interrupt sign-in or a Privacy Policy request. Contact support if a cookie setting prevents you from reaching your account.

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